Black Friday FAQS
Everything you need to know before the biggest Caprini sale of the year. Consider this your official briefing.
01. SALE DETAILS
When does the Black Friday sale start?
Our Black Friday sale officially begins on Thursday 19 November at 9:00am AEST (Brisbane time). VIP subscribers get exclusive access one hour earlier, at 8:00am AEST.
When does the sale end?
Our Black Friday sale ends on Wednesday 25 November at 11:59pm AEST. Popular styles and sizes may sell out before then, so we recommend shopping early!
How much will be discounted?
Enjoy 20–60% off sitewide, with discounts varying by product. All sale discounts will be displayed on our website once the sale begins, and your products will be discounted once added to cart.
Will I need a discount code?
No! All Black Friday discounts will be automatically applied to eligible products. No code necessary.
02. VIP EARLY ACCESS & PASSWORDS
How does VIP early access work?
Our VIP subscribers get an exclusive one-hour head start on Black Friday, beginning at 8:00am AEST on Thursday 19 November, before the sale opens to everyone at 9:00am.
How do I get VIP early access?
Simply sign up to our VIP email list before the sale begins. We'll email you a password to unlock the website during the exclusive early access period.
Where can I find the password?
Your VIP password will be sent to your email inbox before early access begins. Be sure to check your junk and promotions folders if you can't find it!
Do I need a password to shop the public sale?
No! Our website will be open to everyone from 9:00am AEST on Thursday 19 November, with no password required.
03. SHIPPING & DELIVERY
Is there free shipping during Black Friday?
Yes! We're offering free Australian shipping on orders over $200 AUD throughout our Black Friday sale.
How long will my order take to ship?
Please allow 1–2 business days for your order to be dispatched from our warehouse. You'll receive a shipping confirmation email with tracking details once it's on its way.
Please keep in mind that delivery networks may experience delays due to increased parcel volumes during Black Friday.
Can I select express shipping?
Absolutely! Express shipping will be available at checkout. Please note that express shipping speeds up delivery after dispatch but does not guarantee same-day dispatch.
04. FREE CAP GIFT
How do I receive a free Caprini cap?
Spend over $230 AUD on eligible products in a single order to unlock a free Caprini cap, while stocks last.
Once you've reached the threshold, you'll be prompted to select your preferred cap colourway and add it to your cart.
Will the free cap be automatically added to my order?
No! You must select your preferred colourway and ensure the cap is visible in your cart before checking out.
If the free cap isn't showing in your cart or checkout, it will not be included in your order.
All colourways are subject to availability.
05. ORDERS, RETURNS & EXCHANGES
Can I change or cancel my order after placing it?
Our warehouse processes orders quickly, especially during Black Friday, so we cannot guarantee that changes or cancellations can be accommodated once an order has been placed.
Please double-check your sizes, items and shipping details before completing checkout.
Will items in my cart be reserved?
Unfortunately, no. Items are only secured once your order has been successfully placed and payment completed. We recommend checking out promptly to avoid missing out!
Can I return or exchange Black Friday purchases?
Yes! Our usual returns and exchanges policy applies to eligible Black Friday purchases. You have 30 days from the date of purchase to initiate a return.
Eligible change-of-mind returns are available for store credit or exchange, subject to our standard returns conditions. Refunds are not offered unless an item has a confirmed manufacturing fault.
What does FINAL SALE mean?
Only products explicitly labelled FINAL SALE are excluded from change-of-mind returns. Final Sale items can only be exchanged for another size in the same product, subject to availability. All other eligible sale items follow our usual returns policy.
Your rights under Australian Consumer Law remain unaffected.
READY FOR THE VERDICT?
Make your wishlist, double-check your sizing and set your alarms.
Summer is officially in session.